Processing Time

Our standard processing time is 3 business days.
However, during the pre-launch period, all orders placed between August 1st, 2025 and September 15th, 2025 will be shipped after September 15th, 2025.

Package Tracking

Please ensure that your delivery address, email, and phone number are entered correctly at checkout to allow for smooth delivery and accurate tracking notifications from our partner. 

We cannot be held responsible for lost packages, failed deliveries, or returned parcels due to incorrect or incomplete information.
In accordance with applicable laws on customised goods, refunds cannot be granted in these cases.

Custom & taxes

Kindly note that customs duties and import taxes are not included in the product price or shipping fees. These charges, if applicable, will be the responsibility of the customer and are typically collected at the time of delivery by the local authorities.

To ensure seamless delivery and timely customs processing, please make sure your email and phone number are entered correctly at checkout.

Shipping Cost & Time

Country	Shipping Cost	Shipping Time
United Arab Emirates	Free	1 day
Bahrain	BHD 10	1-3 days
Kuwait	KWD 8	1-3 days
Oman	OMR 10	1-3 days
Qatar	QAR 100	1-3 days
Saudi Arabia	SAR 100	1-3 days
Europe	EUR 20	3 – 5 days
United States of America	USD 25	3 – 5 days
Canada	CAD 40	3 – 5 days
UK	GBP 20	3 – 5 days
Switzerland	CHF 25	3 – 5 days
Australia	AUD 40	3 – 5 days

Expected delivery times and shipping costs are listed below and may vary by destination.

While we strive to ensure timely delivery, we cannot be held responsible for any delays that occur outside of our control, including but not limited to customs clearance, weather disruptions, courier operational issues, or incorrect delivery information provided by the customer.

Delivery services are provided by external logistics partners, and as such, we shall not be liable for any delay, loss, or disruption caused by the performance or failure of these third-party service providers.